operations

# Operations Umbrella skill for business operations: vendor management, runbooks, process documentation, risk assessment, capacity planning, change management, compliance tracking, status reporting, and process optimization. Each mode loads its own reference files on demand. **Scope**: Operational workflows that keep the business running. Use csuite for strategic decisions, finance for budgeting/forecasting, and hr for people operations. --- ## Mode Detection Classify the request into exactly one mode. If it spans multiple, choose the primary and note the secondary. | Mode | Signal Phrases | Reference | |------|---------------|-----------| | **RUNBOOK** | runbook, procedure, on-call, playbook, step-by-step, ops task | `references/runbook-authoring.md` | | **RISK** | risk assessment, risk register, what could go wrong, risk matrix | `references/risk-assessment.md` | | **VENDOR** | vendor review, vendor evaluation, contract review, procurement | `references/vendor-management.md` | | **PROCESS** | process doc, SOP, RACI, workflow documentation, process map | `references/process-documentation.md` | | **CHANGE** | change request, change management, CAB, rollout, deployment change | `references/change-management.md` | | **CAPACITY** | capacity plan, resource allocation, utilization, headcount planning | `references/process-documentation.md` | | **COMPLIANCE** | compliance, audit prep, SOC 2, ISO 27001, GDPR, regulatory | `references/risk-assessment.md` | | **STATUS** | status...