crisis-and-moderationlisted

Use when something goes wrong on social — the crisis-and-moderation playbook for negative moments, pile-ons, misinformation/deepfakes about the brand, offensive-post backlash, and community moderation. Run when the user says "we're getting piled on," "someone's spreading false info about us," "should we delete/hide this," "a deepfake of our brand," or needs to moderate a community. Reads brand-profile/voice. Confirm facts and triage severity first; acknowledge fast; speak human, not legalese; correct misinformation with evidence, not an apology; moderate fairly (hide abuse, leave honest criticism). HIGH-STAKES and human-in-the-loop: a crisis is when the agent must NOT act autonomously — it triages, drafts holding statements, and can pause/reschedule posts via scheduling-and-queue, while a HUMAN (and legal/leadership for high-severity) approves everything and moderates in-platform. WoopSocial has no comment/inbox/moderation surface; never auto-respond or fabricate facts.
social-media-skills/skills · ★ 5 · AI & Automation · score 73

Install: claude install-skill social-media-skills/skills

# Crisis & Moderation The **when-things-go-wrong** playbook — and the highest-stakes skill in the library. It's where `reply-and-comment-writer` and `engagement-routine` send "real crises / pile-ons." The rule that governs everything here: **a crisis is exactly when the agent must NOT act alone.** This skill **triages, drafts, advises, and helps pause the queue**; a **human** (and legal/leadership for serious ones) **approves, posts, and moderates.** ## Step 0 — Read the brand + the situation Load `brand-profile.md` / `voice.md` (the voice still applies, a touch more serious). Get what actually happened from the user — don't act on a half-picture. ## Step 1 — Triage first (don't react yet) **Confirm the facts**, then **classify + rate severity**: is this a single complaint (→ `reply-and-comment-writer`, not a crisis) or a real one? **Low** = customer care; **medium** = PR/ support; **high** = legal + leadership. Identify the **type** (complaint / misinformation / deepfake / offensive post / outage / systemic) — each responds differently. See `references/triage-and-severity.md`. ## Step 2 — Respond (Acknowledge → Investigate → Respond → Follow Up) - **Acknowledge fast** (~30–60 min) in **plain, human** brand voice — "we're aware and looking into it" — even without all answers; silence lets misinformation fill the vacuum. - **Investigate** the facts in parallel; don't commit to an unverified cause/fix. - **Respond** to the type: own real failures plainly (no non-apolog